Customer Service Advisor based in Rochdale
Offering £11.44 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week
The Role
*Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
*Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
*Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
*Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution
*Transforming general enquiries into appointments through quality conversation
*Entering referral information on the in-house patient administration system
*Communicating relevant information to internal and external customers via email in a professional manner
*Locating information from various relevant sources to be able to progress patient data
*Maintaining appropriate records and keeping data up to date and relevant
*Adhering to data protection act guidelines and IGSOC standards
The Person
*Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!
*Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK’s largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
*Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
*Drive and determination - the want and will to do the best for our customer and in turn for yourself!
*Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
*IT literate and confident working across different platforms and software
The Hours: Full time, 37.5 hours per week
*Monday to Friday; working shifts between 8am-8pm
*Saturday - Sunday; working shifts between 8am-1pm
*Rota’s will be provided 2 weeks in advance but you will typically work on a rolling basis.
*Working 1 in 4 weekends - 1.5 days back in return
*Overtime Available!
The Benefits and Perks
*£11.44 per hour, paid weekly - every Friday!
*Free, onsite parking
*On-site Subsided Canteen & Cafe
*Free tea and coffee available
*Office incentives and engagement events
*Following your progression into a permanent position you will have access to a wide range of benefits and discounts
The Location: Rochdale, OL11