We’re recruiting for a dedicated Housing Assistant who is eager to contribute to a not-for-profit organisation in Birmingham. The ideal candidate will thrive in a secretarial and business support role and demonstrate a commitment to supporting the local community.
Client Details
Our client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Assistant. They strive to make a genuine difference in the community by offering housing assistance and support to those in need.
Description
*Contribute to the delivery of excellent customer service as a Housing Assistant.
*Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.
*You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants’ complaints, letting our homes quickly, and the effective management of the homes and tenants you have.
*Complete telephone assessments for accommodation for general needs and support.
*To deputise for Housing Officers when required.
*To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)
*To report any suspicions of safeguarding issues relating to customers to in line with the relevant policy.
*To attend any training courses which are deemed necessary to the fulfilment of the job
*To take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protections Act.
*To frank outgoing post.
*Suggest innovative ways of moving forward in how administration is dealt with.
Profile
Essential:
*GCSE’s English and maths C and above
*Good IT skills and know how to use word, excel and email
*Experience in Customer service roles or a willingness to learn (E learning options available)
*Attention to detail
*Experience of achieving targets and results
Desirable:
*Experience of working in social housing
*Full driving licence and access to a car
*Comprehensive knowledge of the Housing/Building Sector
*Experience of interviewing and negotiating with customers
*Knowledge of welfare and Housing Benefits
*Experience of minute taking
Job Offer
*Pension Scheme - CARE Defined Benefit Scheme
*Mileage payments for work-related journeys
*Opportunity to complete CIH H
Apply for this role in Birmingham and contribute to a growing and reputable housing association.