Medical Receptionist at Paediatric Healthcare Clinic
other jobs Kidswell Health Job
Added before 12 Days
- England,London,City of London
- Part-time, full-time
- £27,000 - £32,000 per annum, pro-rata
Job Description:
About Us Kidswell Health is a private paediatric healthcare service providing parents with fast, convenient access to high-quality child health expertise, both in-person and online. We deliver compassionate, evidence-based care across general health, neurodiversity, and mental health, tailored to each child’s unique needs.
Our vision is to become the UK’s leading independent paediatric health and wellbeing provider, with a nationwide network of clinics, online resources, and family support. We are opening our first clinic in North West London (Golders Green, NW11) in March 2025 and are seeking a highly motivated Medical Receptionist to join our team.
Role Overview As the first point of contact for families, you will play a vital role in ensuring our clinic operates smoothly and that every family receives exceptional service. You will be the friendly and empathetic face of our clinic, managing a wide range of administrative and practice management responsibilities.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Key ResponsibilitiesFront Desk and Patient Interaction * Serve as the first point of contact for families, both in-person and over the phone/email/messaging.
* Provide a warm, empathetic, and professional welcome to children and their families.
* Handle enquiries, concerns, and feedback with sensitivity and reassurance.
* Assist families with the triage process and respond appropriately to their needs.
* Schedule, confirm, and manage appointments for patients and clinicians.
* Take payments, issue receipts, and liaise with insurers for authorisation and billing.
* Conduct personal follow-ups with families post-appointment to ensure satisfaction and collect feedback.
Administrative Duties * Maintain and update the clinic’s practice management system, Semble, ensuring all patient records are accurate and up-to-date.
* Manage the clinician calendar, ensuring efficient scheduling and minimal conflicts.
* Send follow-up notes, letters, and test results as directed by clinicians.
* Coordinate with external parties such as labs, suppliers, and insurers.
Practice Management Support * Assist with stock management, procurement, and office supplies.
* Liaise with clinicians to book sessions and secure locum/agency support where needed to cover last minute appointments and sickness/holiday cover.
* Help maintain compliance with health and safety standards, CQC regulatory requirements, and data protection policies.
* Support the smooth running of clinic operations by proactively identifying and addressing potential issues.
Team Collaboration * Work closely with clinicians and other administrative staff members to provide seamless patient care.
* Undertake other responsibilities as requested, commensurate with the level and nature of the role.
Skills and Experience RequiredEssential * Previous experience in a similar role within a medical setting (Receptionist or customer facing Administrator)
* IT skills, including familiarity with practice management systems, such as Semble (or comparable software).
* Flexible approach to work, with pro-active problem-solving skills in order to be able to adapt to the evolving needs of a new clinic.
* Strong organisational skills and the ability to multitask in a fast-paced environment.
* Exceptional interpersonal skills, with ability to build rapport with families and children.
* High level of empathy, professionalism, and customer service.
* Experience of handling payments, managing calendars, and coordinating administrative processes.
Desirable * Understanding of paediatric healthcare and experience working with children and families.
* Experience of working directly with clinicians within the private healthcare sector (this could be a non-clinical role or previous experience as an HCA or similar).
* Basic knowledge of CQC compliance, health and safety, and medical regulations.
What We Offer * Competitive Salary: Reflective of experience and skills.
* Exceptional Work Environment: A beautifully appointed clinic in NW11 with excellent transport links and parking.
* Professional Development: Opportunities for training and growth within a supportive, family-focused organisation with ambitions to scale.
* Employee Benefits: Including discounted healthcare for family members.
Additional Requirements * Commitment to upholding the values of Kidswell Health, including delivering safe, compassionate, patient-centred care.
* Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Our vision is to become the UK’s leading independent paediatric health and wellbeing provider, with a nationwide network of clinics, online resources, and family support. We are opening our first clinic in North West London (Golders Green, NW11) in March 2025 and are seeking a highly motivated Medical Receptionist to join our team.
Role Overview As the first point of contact for families, you will play a vital role in ensuring our clinic operates smoothly and that every family receives exceptional service. You will be the friendly and empathetic face of our clinic, managing a wide range of administrative and practice management responsibilities.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Key ResponsibilitiesFront Desk and Patient Interaction * Serve as the first point of contact for families, both in-person and over the phone/email/messaging.
* Provide a warm, empathetic, and professional welcome to children and their families.
* Handle enquiries, concerns, and feedback with sensitivity and reassurance.
* Assist families with the triage process and respond appropriately to their needs.
* Schedule, confirm, and manage appointments for patients and clinicians.
* Take payments, issue receipts, and liaise with insurers for authorisation and billing.
* Conduct personal follow-ups with families post-appointment to ensure satisfaction and collect feedback.
Administrative Duties * Maintain and update the clinic’s practice management system, Semble, ensuring all patient records are accurate and up-to-date.
* Manage the clinician calendar, ensuring efficient scheduling and minimal conflicts.
* Send follow-up notes, letters, and test results as directed by clinicians.
* Coordinate with external parties such as labs, suppliers, and insurers.
Practice Management Support * Assist with stock management, procurement, and office supplies.
* Liaise with clinicians to book sessions and secure locum/agency support where needed to cover last minute appointments and sickness/holiday cover.
* Help maintain compliance with health and safety standards, CQC regulatory requirements, and data protection policies.
* Support the smooth running of clinic operations by proactively identifying and addressing potential issues.
Team Collaboration * Work closely with clinicians and other administrative staff members to provide seamless patient care.
* Undertake other responsibilities as requested, commensurate with the level and nature of the role.
Skills and Experience RequiredEssential * Previous experience in a similar role within a medical setting (Receptionist or customer facing Administrator)
* IT skills, including familiarity with practice management systems, such as Semble (or comparable software).
* Flexible approach to work, with pro-active problem-solving skills in order to be able to adapt to the evolving needs of a new clinic.
* Strong organisational skills and the ability to multitask in a fast-paced environment.
* Exceptional interpersonal skills, with ability to build rapport with families and children.
* High level of empathy, professionalism, and customer service.
* Experience of handling payments, managing calendars, and coordinating administrative processes.
Desirable * Understanding of paediatric healthcare and experience working with children and families.
* Experience of working directly with clinicians within the private healthcare sector (this could be a non-clinical role or previous experience as an HCA or similar).
* Basic knowledge of CQC compliance, health and safety, and medical regulations.
What We Offer * Competitive Salary: Reflective of experience and skills.
* Exceptional Work Environment: A beautifully appointed clinic in NW11 with excellent transport links and parking.
* Professional Development: Opportunities for training and growth within a supportive, family-focused organisation with ambitions to scale.
* Employee Benefits: Including discounted healthcare for family members.
Additional Requirements * Commitment to upholding the values of Kidswell Health, including delivering safe, compassionate, patient-centred care.
* Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job number 2059132