We are delighted to be working in partnership with a global market leader in search of an experienced Customer Service Advisor to join their growing team based in Manchester.

Daily Responsibilities

* Customer Service Excellence: Provide exceptional customer service, handling inquiries, managing accounts, processing orders, and resolving issues promptly and efficiently.
* Financial Management: Process payments, reconcile banking, and calculate commissions.
* Administrative Support: Maintain accurate records, create proforma invoices, and update manual logs.
* Sales Support: Identify and communicate sales opportunities, and proactively inform customers of new products and services.
* Relationship Building: Develop and maintain strong, long-term relationships with customers and agents.
* Operational Collaboration: Work closely with operations and sales teams to ensure smooth processes and customer satisfaction.
* Process Management: Manage workload within KPI frameworks to optimise customer experience and productivity.
* Stock Management: Contribute to accurate and timely stock counts.

About you?

* Previous Experience in Sales Administration or Customer service
* Capable of prioritising workload and solving problems
* Able to remain focused in a busy telephone environment
* Willingness to learn about industry, products, customer and agent requirements

Benefits

* Branch Based Bonus
* Salary £25,357.50
* Extended parental support leave
* Mentoring schemes
* Pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
* 25 days holiday + BH

Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.