IT Service Delivery Lead (Law firm)
other jobs Latcom Plc
Added before 3 Days
- England,London,City of London
- full-time
- £60,000 - £70,000 per annum
Job Description:
A top-tier legal firm is looking for a Service Desk Delivery Manager to lead and enhance its service desk operations. This is a hands-on leadership role managing a team of four support staff, ideal for someone with experience overseeing a small team and eager to drive service improvements.
Key Details:
*Location: Central London (Hybrid - 3 days in-office)
*Travel: Some UK travel required
*Eligibility: Must have the right to work in the UK (no sponsorship available)
The Role:
Reporting to the Head of Technology, you will be responsible for:
? Leading the service desk team, ensuring top-tier support aligned with ITIL best practices
? Strengthening collaboration across Applications, Infrastructure, and Training teams
? Managing vendor relationships, asset management, and hands-on technical support
What We’re Looking For:
? 5-6 years of desktop support experience, with team leadership exposure
? Background in the legal sector (mandatory)
? A proactive mindset, ready to enhance service desk performance
This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm.
?? Get in touch for more details!
Key Details:
*Location: Central London (Hybrid - 3 days in-office)
*Travel: Some UK travel required
*Eligibility: Must have the right to work in the UK (no sponsorship available)
The Role:
Reporting to the Head of Technology, you will be responsible for:
? Leading the service desk team, ensuring top-tier support aligned with ITIL best practices
? Strengthening collaboration across Applications, Infrastructure, and Training teams
? Managing vendor relationships, asset management, and hands-on technical support
What We’re Looking For:
? 5-6 years of desktop support experience, with team leadership exposure
? Background in the legal sector (mandatory)
? A proactive mindset, ready to enhance service desk performance
This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm.
?? Get in touch for more details!
Job number 2072777
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Company Details:
Latcom Plc
Company size: 10–19 employees
Industry: Recruitment Consultancy
Latcom was founded in 1995. Over the years we have continued to grow and diversify alongside the IT Market. After primarily focusing heavily in the ba...