Claims Handler - Newcastle
Location: Longbenton, Newcastle
Salary: £24,000 - £26,000
Start Date: 26th March 2025
Shifts: Monday to Sunday, 8 AM - 8 PM, working on an 8-week rotational shift pattern
We are looking for an experienced Claims Handler to join our team in Newcastle. This is a crucial role where you will be the first point of contact for customers making insurance claims—often during stressful situations, including cases of loss of life. Your ability to show empathy, build rapport, and handle sensitive conversations will be essential.
What We’re Looking For:
Minimum 2 years’ experience in a contact centre, financial services, or supervisory role in retail/hospitality
Strong customer service background with the ability to handle complex conversations
Ability to stay calm under pressure and manage challenging situations with professionalism
Flexibility to work within an 8-week rotational shift pattern, covering Monday to Sunday, 8 AM - 8 PM
What You’ll Do:
Act as the first point of contact for customers making insurance claims
Gather all necessary information to begin the claim process
Provide support and reassurance to customers during difficult times
Ensure supplementary services (e.g., car hire) are arranged where needed
This is a specialist role requiring life experience, emotional intelligence, and a customer-focused approach. If you’re ready to make a difference in people’s lives while growing your career, we want to hear from you!