*Industry leading business within their industry
*Service & After-sales Manager
*Engineering & Manufacturing focused
*£50,000 - £55,000 plus bonus
*Doncaster - On-site
Client Details
Page Group are working in partnership with an industry leading Engineering & Manufacturing business within the Plant & Machinery space. This is a newly created role that will be the face of the business to customers for all things post sale including Service, Repairs and Parts
Description
*Responsibility and leadership of the service function
*Plan, manage and assign workload across the team focused on Service, Repairs and Breakdowns
*Implement and own the end to end service process
*Develop and embed service policy and procedures
*Plan and arranged bookings for electrical and mechanical engineers
*Manage varying and strict customer SLA’s ensuring works are carried out within agreed timescales
*Responsibility for warranty claims management
*Provide reporting on Service Operations KPI’s
*Ensure the internal service function manage all available resource to cover proactive servicing requirements along with reactive repairs and breakdown
Profile
*Experience in a similar service, customer service or after-sales role
*Experience working with or planning works for engineers
*Experience within a manufacturing or focused environments
*Ability to work in a times sensitive environment
*Management of varying SLA’s across a customer base
Job Offer
*Doncaster based on-site
*40 hours Monday to Friday
*£50,000 - £55,000 depending on experience
*Company Bonus
*Free Parking
*Company Pension