B2B Customer Service Agent
other jobs Michael Page Business Support Job
Added before 16 Days
- England,South East,Buckinghamshire
- full-time
- £26,000 per annum
Job Description:
A global leader in professional equipment is seeking a proactive B2B Customer Service Executive. The role involves managing business accounts, processing orders, and delivering exceptional service. This position requires strong communication, problem-solving, and organisational skills within a fast-paced, results-driven environment.
Client Details
B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.
Description
B2B Customer Service Agent, Marlow:
*All areas of B2B - Business to business customer service
*Working in a fast paced environment and liaising with customers, warehouse and 3PL
*Good knowledge of Excel and ideally experience of Salesforce and/or SAP
*Act as a key contact for business customers, handling enquiries and providing expert support.
*Process and manage orders, ensuring accuracy and timely delivery.
*Work closely with sales teams to support client relationships and business growth.
*Coordinate with logistics and supply chain teams to track shipments and resolve issues.
*Maintain accurate customer records within internal systems.
*Handle warranty claims, returns, and after-sales support efficiently.
*Identify opportunities to improve customer service processes and overall experience.
*Contribute to departmental goals, supporting a culture of continuous improvement.
Profile
B2B Customer Service Agent, Marlow:
*Experience in a B2B customer service or account management role.
*Strong communication and relationship-building skills.
*Excellent organisational skills with high attention to detail.
*Ability to multitask and work effectively under pressure.
*Proficient in CRM systems and Microsoft Office applications.
*Problem-solving mindset with a proactive approach.
*Experience within the tools, construction, or manufacturing sector is beneficial.
*A team player with a positive and professional attitude.
Job Offer
Salary of circa £26,000 plus excellent package
Client Details
B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.
Description
B2B Customer Service Agent, Marlow:
*All areas of B2B - Business to business customer service
*Working in a fast paced environment and liaising with customers, warehouse and 3PL
*Good knowledge of Excel and ideally experience of Salesforce and/or SAP
*Act as a key contact for business customers, handling enquiries and providing expert support.
*Process and manage orders, ensuring accuracy and timely delivery.
*Work closely with sales teams to support client relationships and business growth.
*Coordinate with logistics and supply chain teams to track shipments and resolve issues.
*Maintain accurate customer records within internal systems.
*Handle warranty claims, returns, and after-sales support efficiently.
*Identify opportunities to improve customer service processes and overall experience.
*Contribute to departmental goals, supporting a culture of continuous improvement.
Profile
B2B Customer Service Agent, Marlow:
*Experience in a B2B customer service or account management role.
*Strong communication and relationship-building skills.
*Excellent organisational skills with high attention to detail.
*Ability to multitask and work effectively under pressure.
*Proficient in CRM systems and Microsoft Office applications.
*Problem-solving mindset with a proactive approach.
*Experience within the tools, construction, or manufacturing sector is beneficial.
*A team player with a positive and professional attitude.
Job Offer
Salary of circa £26,000 plus excellent package
Job number 2115938