BCMGlobal Mortgage Services are seeking a Loan Administrator to join our Primary Servicing Team. In this role, you will manage various loan portfolios on behalf of our clients, performing a range of post-completion loan servicing activities in line with service level agreements, procedures, and current legislation.
As a Buy to Let Officer, you will be expected to provide exceptional service, ensuring we always treat customers fairly and deliver the best possible outcomes.
Key Responsibilities:
*Oversee post-completion loan servicing activities, ensuring compliance with SLAs, procedures, and relevant legislation.
*Work across a range of loan portfolios for clients including banks, specialist lenders, and private equity funds.
*Ensure excellent customer service while maintaining a fair and empathetic approach.
*Handle sensitive customer conversations with professionalism and empathy.
*Work as part of a collaborative team to meet deadlines and regulatory requirements.
Who Are We Looking For?
*A strong desire to always do the right thing, in the right way, for the right reasons.
*Excellent organisational skills, with the ability to manage workloads to meet deadlines and regulatory requirements.
*Strong mathematical skills for checking redemption figures, instalment, and interest calculations.
*Excellent verbal and written communication skills.
*Exceptional attention to detail, ensuring all information recorded is accurate, factual, and professional.
*Team-oriented, cooperative, and able to deliver on promises.
*A keen desire to learn quickly and adapt to new systems and concepts.
*An empathetic manner, with the ability to deal with difficult conversations sensitively but appropriately.
*A proactive, can-do attitude with a focus on delivering effective solutions for both customers and stakeholders.
*Proficient in Microsoft Office packages.
Desirable Skills and Experience:
*Previous experience in the mortgage/lending industry.
*Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
*Understanding of applicable regulations governing the financial services industry.
*Customer service experience.
*Knowledge of the loan redemption process.
*Industry-recognised qualifications.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary for
*25 days holiday
*Purchase Leave (up to 30 days in total)
*Pension - employer matching up to 5%
*Life Assurance x4
*Private Health Care - Job dependant
*Free fruit Wednesdays
*Free tea / coffee / cordial
*Wellbeing Day
*Volunteering day
*CEG Life app for Crown House
*Showers and locked Bike hut
*Sports & Social Club
*Employee Recognition Scheme
*Employee Referral Programme
*Summer/Christmas Party
*Discretionary Bonus Scheme
*Cycle to work scheme
*Eye care voucher scheme