Customer Service and Admin - Travel Industry
other jobs Rockpool Recruitment LTD
Added before 3 Days
- England,East of England,Hertfordshire
- full-time
- Salary negotiable
Job Description:
Customer Service and Administration Specialist
This business is a growing travel company that are doing exceptionally well. They sell worldwide tailormade holidays and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team.
Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You’ll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client’s high standards.
Customer Service and Administration Specialist - What will I be doing?
*You will be spending a lot of the time working on flight changes using Travelport/ Galileo
*Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
*Booking Management: Enter bookings accurately and update files as needed.
*Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
*Payment Processing: Securely process customer payments with precision.
*Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
*Ticketing and Documentation: Issue correct and complete travel documents promptly.
*GDS Proficiency: Use the Global Distribution System to manage bookings.
*Administrative Support: Assist with various tasks to ensure the customer service department runs smoothly.
Customer Service and Administration Specialist -What experience do I need?
*It is essential that you have worked in the travel industry using Travelport / Galileo previously - preferably in an operations or admin or sales support capacity. Perhaps you have worked as a Travel Consultant but want a change from sales?
*You will have excellent communication skills and will know how to wow a customer.
Customer Service and Administration Specialist - What else do I need to know?
This role is hybrid in Hertfordshire 2 days a week. You will be working Monday to Friday 9 - 5.30pm. The team are friendly, the environment is fast paced, and the product is exciting.
You will be well looked after - this business really knows how to put their employees first - they offer 6 wellbeing days a year on top of your annual holiday allowance. Competitive Salary.
This business is a growing travel company that are doing exceptionally well. They sell worldwide tailormade holidays and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team.
Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You’ll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client’s high standards.
Customer Service and Administration Specialist - What will I be doing?
*You will be spending a lot of the time working on flight changes using Travelport/ Galileo
*Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
*Booking Management: Enter bookings accurately and update files as needed.
*Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
*Payment Processing: Securely process customer payments with precision.
*Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
*Ticketing and Documentation: Issue correct and complete travel documents promptly.
*GDS Proficiency: Use the Global Distribution System to manage bookings.
*Administrative Support: Assist with various tasks to ensure the customer service department runs smoothly.
Customer Service and Administration Specialist -What experience do I need?
*It is essential that you have worked in the travel industry using Travelport / Galileo previously - preferably in an operations or admin or sales support capacity. Perhaps you have worked as a Travel Consultant but want a change from sales?
*You will have excellent communication skills and will know how to wow a customer.
Customer Service and Administration Specialist - What else do I need to know?
This role is hybrid in Hertfordshire 2 days a week. You will be working Monday to Friday 9 - 5.30pm. The team are friendly, the environment is fast paced, and the product is exciting.
You will be well looked after - this business really knows how to put their employees first - they offer 6 wellbeing days a year on top of your annual holiday allowance. Competitive Salary.
Job number 2145039
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Company Details:
Rockpool Recruitment LTD
Company size: 1–4 employees
Industry: Recruitment Consultancy
Rockpool Recruitment is a brand new Boutique Consultancy specialising in the Travel Industry placing professionals of all levels across the UK into pe...