Luxury Cruise Consultant
other jobs Travel Trade Recruitment
Added before 7 Days
- England,London,City of London
- full-time
- £25,000 - £35,000 per annum
Job Description:
Luxury Cruise Consultant Needed
My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
*Sales
*Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
*Deal with enquiries professionally
*Keep up to date with new products on the market, new brochures, special offers etc
*Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
*Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
*Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
*Follow up on all enquiries, quotes, brochure requests by phone or email
*Telephone selected clients with new cruise line information, event details or offers.
*Proactively develop business through consistent follow-up of sales leads
Administration
*Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
*Handle new enquiries adding names and email addresses to mailing list
*Ensure presentation of all information is in accordance with company policies
*Ensure client preferences, interests, details etc are added to client records
*Ensure appropriate information is added to Knowledge Base
*Assist with general office duties as required
Customer Relations
*Attend and host ship visits
*Attend and host client functions
*Take a leading role amongst your colleagues at clients events and for client consultations
*Develop personal relationships with clients/suppliers
*In the absence of the Reservations Manager attend to customer relations issues
Business Development
*Take an active role in proposing improvements to systems, products sold, working practices
*Be prepared to develop and act upon the proposals you make
*Working with the reservations manager, help identity training needs and be proactive in addressing these needs
*Assist and support the Reservations Manager with proactive and positive suggestions and ideas
Package
Up to £35,000
Hybrid in London
Amazing travel benefits
Interested apply here or email
My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
*Sales
*Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
*Deal with enquiries professionally
*Keep up to date with new products on the market, new brochures, special offers etc
*Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
*Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
*Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
*Follow up on all enquiries, quotes, brochure requests by phone or email
*Telephone selected clients with new cruise line information, event details or offers.
*Proactively develop business through consistent follow-up of sales leads
Administration
*Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
*Handle new enquiries adding names and email addresses to mailing list
*Ensure presentation of all information is in accordance with company policies
*Ensure client preferences, interests, details etc are added to client records
*Ensure appropriate information is added to Knowledge Base
*Assist with general office duties as required
Customer Relations
*Attend and host ship visits
*Attend and host client functions
*Take a leading role amongst your colleagues at clients events and for client consultations
*Develop personal relationships with clients/suppliers
*In the absence of the Reservations Manager attend to customer relations issues
Business Development
*Take an active role in proposing improvements to systems, products sold, working practices
*Be prepared to develop and act upon the proposals you make
*Working with the reservations manager, help identity training needs and be proactive in addressing these needs
*Assist and support the Reservations Manager with proactive and positive suggestions and ideas
Package
Up to £35,000
Hybrid in London
Amazing travel benefits
Interested apply here or email
Job number 2148200
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Company Details:
Travel Trade Recruitment
Travel Trade Recruitment was established in 2001 and has grown into one of the largest and most reputable travel recruitment consultancies in the UK W...