Customer Service Agent required to join a busy, fast-moving team, focused on assisting contractors and end clients’ queries and issues, in a customer service focused environment. The salary will be £24,000.
Hours of work will alternate each week, 8:00am - 4:00pm OR 12:00pm - 8:00pm.5 days on 3 days off, rolling Monday through to Sunday.
This role requires an individual who is organised, with strong communication skills, and not someone easily phased.
Duties:
*Answering incoming calls, resolving and assisting with contractor and clients’ queries
*Providing a high level of communication and customer service via telephone and email
*Follow company protocol in resolving all issues
*Collating information to assist with queries and requests
*Ability to learn and follow specific processes for different clients
*Working to strict SLA’s and KPI’s
Benefits:
*Salary£24,000
*Life Insurance
*Company pension
*Free parking
*On-site parking
Experience:
*Previous customer service experience
*Excellent attention to detail
*High level of communication via telephone and email
*Able to prioritise workloads
*Proactive working approach
*Customer focused
*Ability to work in what can be high pressure environment
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.