Customer Service Advisor
other jobs Randstad Business Support
Added before 20 Days
- England,West Midlands,Staffordshire,Stoke-on-Trent
- full-time
- £12.21 - £12.50 per hour
Job Description:
*? Customer Service Advisor - 12-Month Contract
*?? Location: Stoke-on-Trent
*?? Rate: £12.50 per hour
*?Hours: 40 hours per week, Monday - Friday
About the Role
We are looking for a Customer Service Advisor to join a fantastic team, providing first-class support to customers while ensuring smooth day-to-day operations. This role offers a great opportunity to develop your customer service skills in a fast-paced, client-focused environment.
Key Responsibilities
*Customer Support: Assist customers in a local branch with new accounts, pricing, orders, and general queries.
*Transactions & Payments: Process payments, reconcile banking transactions, and manage credit notes in line with company policies.
*Account Management: Calculate commission payments, track cylinder holdings, and generate Proforma invoices.
*Problem Resolution: Provide swift and effective solutions to customer inquiries, escalating issues when necessary.
*Sales & Relationship Management: Identify sales opportunities and refer them to the sales team while building strong, long-term relationships with customers and agents.
*Stock & Product Knowledge: Stay updated on products, services, and systems, assisting with stock counts and keeping customers informed about new offerings.
*Compliance & KPIs: Work within performance targets to deliver an exceptional customer experience while handling transactions securely.
What We’re Looking For
*Previous experience in customer service, retail, or a similar role
*Strong communication and problem-solving skills
*Ability to manage multiple tasks in a busy environment
*Attention to detail and a proactive approach to customer needs
*Comfortable handling payments and financial transactions
If you’re passionate about customer service and looking to develop your career in a supportive team, apply now!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
*?? Location: Stoke-on-Trent
*?? Rate: £12.50 per hour
*?Hours: 40 hours per week, Monday - Friday
About the Role
We are looking for a Customer Service Advisor to join a fantastic team, providing first-class support to customers while ensuring smooth day-to-day operations. This role offers a great opportunity to develop your customer service skills in a fast-paced, client-focused environment.
Key Responsibilities
*Customer Support: Assist customers in a local branch with new accounts, pricing, orders, and general queries.
*Transactions & Payments: Process payments, reconcile banking transactions, and manage credit notes in line with company policies.
*Account Management: Calculate commission payments, track cylinder holdings, and generate Proforma invoices.
*Problem Resolution: Provide swift and effective solutions to customer inquiries, escalating issues when necessary.
*Sales & Relationship Management: Identify sales opportunities and refer them to the sales team while building strong, long-term relationships with customers and agents.
*Stock & Product Knowledge: Stay updated on products, services, and systems, assisting with stock counts and keeping customers informed about new offerings.
*Compliance & KPIs: Work within performance targets to deliver an exceptional customer experience while handling transactions securely.
What We’re Looking For
*Previous experience in customer service, retail, or a similar role
*Strong communication and problem-solving skills
*Ability to manage multiple tasks in a busy environment
*Attention to detail and a proactive approach to customer needs
*Comfortable handling payments and financial transactions
If you’re passionate about customer service and looking to develop your career in a supportive team, apply now!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job number 2163579
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