We have an exciting opportunity to join us as a Workplace Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. We pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
Joining our dedicated EUE team, you will:
· Be responsible for the completion of assigned works within allocated timeframes
· Undertake Project Tasks, supporting both internal and external Project Managers
· Undertake NSR tasks to agreed timescales
· Possess exceptional customer handling skills
You can bring your whole self to work. With us, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
· An in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
· SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired
· Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
· Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial
· Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security
· An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette
· Computer peripherals - including but not limited to printers (including MFD’s), display screens, docking stations, port replicators, cameras and scanners
· Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ’Get The Future You Want’ mean for you?
Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ’Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from our ’learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.