Housing Officer
other jobs Corus Consultancy
Added before 11 Days
- England,London,City of London
- full-time
- £19.50 - £20 per hour
Job Description:
Responsibilities:
*Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
*Carry out estate visits and inspections in a lone working capacity.
*Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings.
*Manage nuisance cases effectively and liaise with external mediation partners.
*Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.
*Respond to correspondence and complaints and provide good quality drafts for members enquiries.
*Identify, record, and support our vulnerable residents, signpost residents for support as required.
*Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
*Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.
*Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
*Attend court hearings and evictions, always representing the organisation positively.
*Keep abreast of all relevant legislation and good practice issues relating to the role.
Required Skills and Knowledge:
*Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
*Understanding of how equality and diversity relates to this post.
*Understand the current challenges faced by a social housing provider, within the context of the role applied for.
*To work in partnership within the Council and with a range of external agencies and organisations.
*To deliver an excellent customer service.
*Experience of successfully managing challenging customers.
*Experience of managing and prioritising your own workload in a high-pressured environment. Experience of working collaboratively with other departments, partners, and stakeholders.
*Experience of working within social housing is desirable.
*Have access to a car for work purposes is desirable.
*Able to attend meetings outside of normal working hours.
*Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
*Carry out estate visits and inspections in a lone working capacity.
*Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings.
*Manage nuisance cases effectively and liaise with external mediation partners.
*Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.
*Respond to correspondence and complaints and provide good quality drafts for members enquiries.
*Identify, record, and support our vulnerable residents, signpost residents for support as required.
*Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
*Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.
*Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
*Attend court hearings and evictions, always representing the organisation positively.
*Keep abreast of all relevant legislation and good practice issues relating to the role.
Required Skills and Knowledge:
*Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
*Understanding of how equality and diversity relates to this post.
*Understand the current challenges faced by a social housing provider, within the context of the role applied for.
*To work in partnership within the Council and with a range of external agencies and organisations.
*To deliver an excellent customer service.
*Experience of successfully managing challenging customers.
*Experience of managing and prioritising your own workload in a high-pressured environment. Experience of working collaboratively with other departments, partners, and stakeholders.
*Experience of working within social housing is desirable.
*Have access to a car for work purposes is desirable.
*Able to attend meetings outside of normal working hours.
Job number 2175400
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Company Details:
Corus Consultancy
Services Corus Consultancy is specialist recruitment consultancy offering a thorough, confidential and above all professional recruitment service to c...