Job Advert: Bookings Administrator
Location: Crawley, West Sussex
Hourly Pay: £11.71 - £12.81 per hour
Hours: Weekly rotation -8am until 4pm then 10.30am- 6.30pm with 1 weekend day worked each month and a weekday back in lieu
Days of work: Monday to Friday
Role Type: Temp to Perm
First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service.
Booking Administrator Duties:
*Act as the first point of contact for all patient enquiries face to face and on the phone
*Responsible for scheduling outpatient appointments, alongside any and all associate appointments according to clinical urgency
*Ensure that the vetting process is followed in-line with departmental policies, for all new referrals
*Liaising with patients professionally and within the accurate timeframes
*Ensure each patient is treated as an individual, making sure any individual needs and requirements are met
*Liaise with medical, allied health professionals and medical staff as required
*Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate
*Responded to correspondence within the correct time frame
*Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity
Bookings Administrator Requirements and Education:
*Excellent communication skills
*Good IT Skills
*Good organisational skills
*Flexible approach
*Previous healthcare experience is advantageous but not essential
*Previous experience working within customer service is advantageous but not essential
Working for First Recruitment as a temporary worker you can expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
*24/7 access to NHS approved GP telephone support and prescription services
*Access to the UKs largest employees discount platform
*Specialist medical assistance and support hotline
*Weekly pay
*Hundreds of gym discounts
*24/7 access to mental health crisis support and counselling
If you are immediately available and seeking a new role on a temporary to permanent basis, then apply now!
Wild Recruitment Ltd (T/A First Recruitment Services) are acting as an employment business in relation to this vacancy.