2nd Line Support
other jobs First Recruitment Services
Added before 1 Days
- England,South East,West Sussex
- full-time
- £23,500 per annum
Job Description:
We’re recruiting for a 2nd Line Support Specialist to join a software company based in Shoreham-by-Sea. You will be triaging and resolving complex application issues, investigating bugs whilst ensuring high customer satisfaction. You’ll also focus on troubleshooting system issues and using Unix & SQL commands.
As a 2nd Line Support, your key responsibilities will include:
*Troubleshooting and resolving support cases
*Receiving, prioritising and triaging incoming support tickets
*Replicating customer-reported issues and resolving them
*Talking to customers over the phone and via email
Requirements:
*Experience with Linux
*Excellent communication skills both written and verbally
*Knowledge of SQL
Benefits:
*25 days annual leave + day off on your birthday
*Company pension
*Free parking
*Hybrid working
This is a full time permanent position working Monday to Friday 9am to 5pm on an annual salary of £23,500. The role is fully office based in Shoreham and after a successful 6 months’ probation you can then transfer onto a hybrid pattern.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
As a 2nd Line Support, your key responsibilities will include:
*Troubleshooting and resolving support cases
*Receiving, prioritising and triaging incoming support tickets
*Replicating customer-reported issues and resolving them
*Talking to customers over the phone and via email
Requirements:
*Experience with Linux
*Excellent communication skills both written and verbally
*Knowledge of SQL
Benefits:
*25 days annual leave + day off on your birthday
*Company pension
*Free parking
*Hybrid working
This is a full time permanent position working Monday to Friday 9am to 5pm on an annual salary of £23,500. The role is fully office based in Shoreham and after a successful 6 months’ probation you can then transfer onto a hybrid pattern.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Job number 2179111
metapel
Company Details:
First Recruitment Services
Company size: 20–49 employees
Industry: Recruitment Consultancy
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