Call centre Manager Motor Trade
other jobs Michael Page Business Support Job
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- England,South East,Berkshire,Bracknell Forest
- full-time
- £35,000 - £40,000 per annum
Job Description:
Call centre Manager (Motor Trade), Bracknell: An established leader in the automotive sector is seeking an experienced Call Centre Manager to oversee its dynamic customer service team. This role requires a strategic thinker with a hands-on approach, ensuring outstanding service delivery, operational efficiency, and team development in a fast-paced environment.
Client Details
Call centre Manager (Motor Trade), Bracknell: A well-respected name in the automotive industry, this company has built a reputation for excellence in vehicle services and customer support. With a nationwide presence and a commitment to innovation, they provide high-quality solutions to a diverse customer base, ensuring exceptional experiences at every touchpoint.
Description
Call centre Manager (Motor Trade), Bracknell:
*Lead and manage a high-performing call centre team to deliver exceptional customer service.
*Develop and implement strategies to enhance operational efficiency and customer satisfaction.
*Monitor key performance indicators (KPIs) and drive continuous improvement.
*Oversee training, development, and coaching to support team growth.
*Ensure compliance with company policies, industry regulations, and service standards.
*Work closely with senior management to align customer service initiatives with business objectives.
*Analyse data and generate reports to identify trends and opportunities for improvement.
*Handle escalated customer issues, providing solutions and ensuring a positive resolution.
Profile
Call centre Manager (Motor Trade), Bracknell:
*Proven experience in managing a fast-paced call centre environment.
*Strong leadership skills with the ability to inspire and develop a team.
*Excellent problem-solving abilities and a proactive approach to challenges.
*Data-driven mindset with experience in monitoring KPIs and driving improvements.
*Ability to implement customer service best practices and enhance the customer journey.
*Strong communication and stakeholder management skills.
*Experience in the automotive or related industries is advantageous but not essential.
*Proficient in using call centre systems, reporting tools, and customer service platforms.
This is an excellent opportunity for a results-driven leader to make a significant impact in a forward-thinking organisation.
Job Offer
Salary of circa £38,000 - £40,000 and a chance to set up a new centralised team and implement the day one processes and procedures
Client Details
Call centre Manager (Motor Trade), Bracknell: A well-respected name in the automotive industry, this company has built a reputation for excellence in vehicle services and customer support. With a nationwide presence and a commitment to innovation, they provide high-quality solutions to a diverse customer base, ensuring exceptional experiences at every touchpoint.
Description
Call centre Manager (Motor Trade), Bracknell:
*Lead and manage a high-performing call centre team to deliver exceptional customer service.
*Develop and implement strategies to enhance operational efficiency and customer satisfaction.
*Monitor key performance indicators (KPIs) and drive continuous improvement.
*Oversee training, development, and coaching to support team growth.
*Ensure compliance with company policies, industry regulations, and service standards.
*Work closely with senior management to align customer service initiatives with business objectives.
*Analyse data and generate reports to identify trends and opportunities for improvement.
*Handle escalated customer issues, providing solutions and ensuring a positive resolution.
Profile
Call centre Manager (Motor Trade), Bracknell:
*Proven experience in managing a fast-paced call centre environment.
*Strong leadership skills with the ability to inspire and develop a team.
*Excellent problem-solving abilities and a proactive approach to challenges.
*Data-driven mindset with experience in monitoring KPIs and driving improvements.
*Ability to implement customer service best practices and enhance the customer journey.
*Strong communication and stakeholder management skills.
*Experience in the automotive or related industries is advantageous but not essential.
*Proficient in using call centre systems, reporting tools, and customer service platforms.
This is an excellent opportunity for a results-driven leader to make a significant impact in a forward-thinking organisation.
Job Offer
Salary of circa £38,000 - £40,000 and a chance to set up a new centralised team and implement the day one processes and procedures
Job number 2180128