This role has a starting salary of £35,730 per annum, based on a 36 hour working week.
This role is a 12 month fixed term contract / secondment opportunity.
We are looking for an?Enforcement Officer?to be a full-time member of the Highways Enforcement Team working to support proactive and timely resolution of highways issues.
You will be an important part of the Enforcement Team directly supporting the work of Highways and Stakeholder partners. This hybrid role combines working from home with attending the Merrow depot office in Guildford two days a week, on Wednesdays and Thursdays.
Rewards and Benefits
*26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
*Option to buy up to 10 days of additional annual leave
*An extensive Employee Assistance Programme (EAP) to support health and wellbeing
*Up to 5 days of carer’s leave per year
*Paternity, adoption and dependents leave
*A generous local government salary related pension
*Lifestyle discounts including gym, travel, shopping and many more
*2 paid volunteering days
*Learning and development hub where you can access a wealth of resources

About the Role
As an Enforcement Officer, you will manage your own caseload with minimal supervision, addressing escalated and highlighted enquiries. Full training and support will be provided. Your responsibilities include attending various sites across the county, engaging directly with customers to resolve noncompliance issues, and handling difficult situations to ensure safe resolutions.
Reporting to the Enforcement Team Leader, you will efficiently solve enquiries while maintaining best value for money. Building strong professional relationships with colleagues and key stakeholders is essential.
To apply, you will be asked to submit a CV and answer the 4 following application questions:?
Can you describe your previous experience in enforcement roles? Please provide specific examples of the types of enforcement actions you have undertaken and the outcomes achieved.
Describe a situation where you had to deal with a difficult or challenging individual. How did you handle the situation, and what was the outcome?
What is your understanding of the key legislation and policies relevant to highway enforcement? How have you applied this knowledge in your previous roles?
Provide an example of a time when you had to explain complex information to a customer or stakeholder. How did you ensure they understood the information, and what was the result?
To be considered for interview your CV and answers to the above questions will clearly evidence the following shortlisting criteria:
*Sound understanding of Highway legislation, principles and practices relevant to Highways Enforcement
*Experience in dealing with difficult or challenging situations or individuals
*Ability to work on own initiative, with solution focused problem-solving skills
*Proven written and oral communication with the ability to engage and work in collaboration with others, as well as comprehensive knowledge of computerised business systems
*A willingness to undertake and learn new skills and knowledge
Please ensure that you have your line managers approval before applying for the role.
The role holder will need to have the willingness and ability to travel around the county to meet the demands of the role.
The job advert closes at 23:59 on 30th March 2025 with interviews planned for the w/c 17th March.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:?
*The candidate has evidenced the minimum criteria for the role through their application
*The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.