Job Title: Customer Service Coordinator
Location: Telford, UK
Job Type: Full Time Contract, 12 months
Work Model: Fully onsite
Summary:
we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment
• Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
• Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.
• Answer daily queries of customers, relaying information in documented form.
• Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:
• Triggering release of Service Orders to our suppliers for Outsource work
• Partner with logistics to physically verify the units are progressing per the process
• Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
• As required handle requests to verify status for receipt or other processing steps for outsourced work
• Update internal system notes for individual jobs.
• To follow quality procedures to log certificates onto the internal system for auditing purpose.
• Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
• Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
• Sub contract admin will work from our Telford, England UK facility within Client’s Global Services Organization.
• General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
• Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
• Strong computer office skills required for this position.
The essential skills required are:
• Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
• Experience in customer service (2 years or more).