Courier Customer Services/Trainee
other jobs First Choice Staff
Added before 6 Days
- England,South East,Berkshire
- full-time
- £24,000 - £26,000 per annum
Job Description:
Customer Services agent/Trainee required to join this busy Courier agent
Monday to Friday 9-5.30
Salary c£24-£26k
Duties to include: experience would be ideal however training will be provided
· Handling enquiries and complaints
· POD/service performance reporting
· Booking inbound/outbound collections
· Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone
· Resolve customer queries & complaints via phone & email within dedicated time frame Generate and provide quotations to customers.
· Directly liaise with other offices and agents to ensure KPI’s are met and adhered to.
· Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions
· Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer
· Completing collection notes prior to hand over to the operations department
· All ad-hoc tasks as required Experience
Previous customer service experience is desirable but not essential as full training will be provided
Strong Microsoft Office skills including excel, word and outlook
Ability to learn, adapt and prioritise in line with deadlines
High level of attention to detail
An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set
Please send your CV to Kellie Buckley
Monday to Friday 9-5.30
Salary c£24-£26k
Duties to include: experience would be ideal however training will be provided
· Handling enquiries and complaints
· POD/service performance reporting
· Booking inbound/outbound collections
· Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone
· Resolve customer queries & complaints via phone & email within dedicated time frame Generate and provide quotations to customers.
· Directly liaise with other offices and agents to ensure KPI’s are met and adhered to.
· Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions
· Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer
· Completing collection notes prior to hand over to the operations department
· All ad-hoc tasks as required Experience
Previous customer service experience is desirable but not essential as full training will be provided
Strong Microsoft Office skills including excel, word and outlook
Ability to learn, adapt and prioritise in line with deadlines
High level of attention to detail
An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set
Please send your CV to Kellie Buckley
Job number 2185449
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
First Choice Staff
Company size:
Industry:
In business, one of the biggest challenges is finding the best people First Choice Staff is all about the best people ? the best people to employ and ...