Role Overview Clinical Service Delivery
·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
·       Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
·       Utilising every contact point with patients as a chance to educate & provide clinical support
?Patient Care
·       Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
·       Assisting with optimising service delivery
·       Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
·       Taking a forward thinking, patient-centred approach to overcome case management hurdles

About the Role Rehab Case Manager
Location: Croydon/ South (hybrid working available)
Full-time, permanent - Monday - Friday with occasional Saturday shift
Shifts between 8am and 6.30pm, based on early, mid or late shift per day.
Salary: £27,600
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Benefits *25 days annual leave
*Your birthday off
*6% company pension contribution
*Bike to Work Scheme
*Medicash Health plan
*Enhanced Maternity/Paternity/Adoption and Shared Parental leave
*2 voluntary days per year
*Long Service Awards
*Employee Wellbeing Seminars
*CPD opportunities
*Professional memberships paid for (role dependent)

Essential Skills Essential:
·       Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
·       12-18 months postgraduate clinical/hands on experience or previous case management or vocational rehabilitation expertise
·       Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
·       Excellent written and verbal communication skills, good attention to detail and time management skills
Desirable:
·       Experience with delivery of high customer service and / or proven case management experience
·       Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous


This role would suit a Sports Therapist, Sports Rehabilitator, Rehabilitation Advisor etc.
·       CMS UK membership a bonus