Space 8 Recruitment are looking for a Customer Service Team Manager to join our well-established client based in Coventry on a HYBRID basis.   This role is easily commutable from Coventry, Kenilworth, Solihull and South Birmingham.

The Company

This company was established in the UK 20 years ago and is part of a large global company. They have an excellent reputation for attracting and retaining talent and offer a huge benefits package including hybrid working.

The Role 

This role reports into the Head of Customer Services and manages a team of 7.  Duties will include:


*Managing the team on a day to day basis.
*Delivering training to the team & individuals where required.
*Be the point of escalation for customer complaints
*Coaching and employee development 
*Recruit and train new team members 
*Identify improvements that could be made and find solutions 
*Monitor and manage work-flow within the team 
*Analyse complex information 
*Monitor and report on KPIs 
What are we looking for? 

Essential - over 2 years’ experience in a fast-paced customer service environment
Essential - over 2 years’ experience of managing a customer service team 
Essential - able to analyse data
Essential - strong excel skills 
Essential - fantastic communication skills both verbal and written 

What are they offering?

This company offers an amazing benefits package as follows:


*Hybrid working 
*A whopping 26 days holiday + 8 bank holidays!! Plus you can buy or sell an extra 5 days. Plus this rises with tenure!!
*Pension 
*Life assurance 
*Private Medical 
*Free Starbucks machine
*50% off  gym membership 
*Free car parking 
*Lots of social events; summer parties etc
What now? 

Please apply asap. This role will be popular due to the benefits offered.  We regret that if you haven’t  heard from us ion 5 days then your application has been unsuccessful.