Do you have experience jelping customers on the phone? Do you like to ensure you’re delivering excellent customer service?
Benefits
*Welcoming working environment
*Casual smart dress code
*Company pension
*Colleague discount scheme
*Christmas Savings Scheme
*Free on-site parking
*Employee Assistance Programme
*Attractive bonus, incentives and performance rewards
*Death in service benefit
*Hybrid working (subject to reaching required standards)
Duties
*Monday - Friday 8am-8pm shift patterns (37.5 hours a week only)
*£23,810 basic salary but bonus which can easily boost you to £30k per year
*You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
*Handling difficult conversations in a sensitive and professional manner with customers over the telephone
*Entering accurate records of conversations and payment agreements into a customer database
*Following processes and guidelines regarding debt collection
*Working in an open plan, contact centre environment - achieving personal and team targets
*Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around