Care Co-ordinator Assistant
Location: Bangor Head Office
Salary: £24,000 - £25,500 per annum dependent on experience, monthly and annual bonuses, as well as private health insurance
Hours: 37.5 hours 9am-5.30pm (to include weekends)
About Us:
We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator Assistant to join our team and play a vital role in ensuring the smooth running of our office.
Role Overview:
The Care CoordinatorAssistant will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders.
Key Responsibilities:
General Administration:
*Answer and direct phone calls, emails, and inquiries.
*Maintain accurate and up-to-date records, including client and staff files.
*Prepare, organise, and distribute documents, reports, and correspondence.
Scheduling and Coordination:
*Assist in scheduling client visits and staff rotas.
*Ensure all changes to schedules are promptly communicated to caregivers and clients.
*Monitor and manage staff availability, leave requests, and sickness records.
Compliance and Documentation:
*Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards.
*Assist with audits and inspections.
Customer Service:
*Provide a friendly and professional first point of contact for clients and visitors.
*Handle queries and concerns with sensitivity and efficiency.
*Follow up on client feedback to ensure satisfaction.
Office Management:
*Order and maintain office supplies.
*Manage incoming and outgoing mail.
*Support management in organising meetings and events.
Key Skills and Competencies:
*Strong organisational and time management skills.
*Excellent written and verbal communication abilities.
*Proficiency in Microsoft Office (Word, Excel, Outlook).
*Ability to multitask and prioritise workload effectively.
*Attention to detail and accuracy.
*Professional and approachable demeanour.
Requirements:
*Previous administrative experience, preferably in a healthcare or domiciliary care setting.
*Knowledge of the domiciliary care sector and related regulations is an advantage.
*A proactive attitude and ability to work independently.
*Eligibility to work in the UK (or relevant country).
What We Offer:
*Competitive salary and benefits.
*Opportunities for career growth and professional development.
*A supportive and inclusive work environment.
*The chance to make a meaningful impact in the lives of others
*Private health car
*Bonus scheme
Closing Date: 14th April 2025