The Role

Client Relationship Management
*Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
*Understand, apply and where necessary explain the business unit policies and procedures
*Provide subject matter expertise where required
*Draw on expertise within the wider Business Unit and across the Group for clients as required
*Liaise with clients and build strong relationships


 Business Development
*Actively support the Business Unit drive of the sales process and business area practice activity
*Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business. 


 Placement Management
*Work closely and maintain working relationships with key stakeholders
*SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients. 
*Checking correct documentation has been received and issued and completing real time filing to pass audit checks. 
*Ensure compliant processing within internal metric framework
*Ensure accurate loading of data within agreed time and quality standards
*Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai


 Operational and Service Delivery
*Deliver ’Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
*Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
*Deliver high levels of client service in line with Marine standard operating procedures for client activity
*Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
*Manage KPIs/SLAs to ensure targets are met
*Ensure adherence to Group policies, procedures, and all regulatory requirements


The Requirements
*Skilled at building effective relationships, at all levels, with key stakeholders
*Proven track record of delivering high levels of client service 
*Ability to represent the practice and Willis Towers Watson with integrity and credibility
*Good communication, negotiation, and interpersonal skills
*Able to prioritize, manage deadlines and work under pressure
*Attention to detail and can do attitude
*Ability to work both independently and as part of the wider team
*Experience of working with and adhering to processes and systems to support client service delivery
*Insurance experience preferable