Field Service Engineer - Peterborough
other jobs Owen Daniels Consultancy
Added before 3 Days
- England,East of England,Cambridgeshire,Peterborough
- full-time
- £28,000 - £40,000 per annum
Job Description:
Do you have experience working as a Field Service Engineer?
If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.
Field Service Engineer
Permanent
£28,000-£30,000 (OTE £35,000-£40,000)
Monday – Thursday 08:30-16:30, Friday 08:00-16:00
Peterborough & Surrounding Areas
Field Service Engineer
Job Description
*Provide market leading customer service and technical support to all of our customers.
*Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
*Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.
*Actively promote our additional services and products
*Seek the opportunity to reduce service costs, by ensuring. *Reduction in parts usage
*Maintaining correct van stock profile
*Focus on high first-time fix rate.
*Minimising the need for return visits
*Reducing downtime and improve efficiencies.
*Provide support for complaint escalations.
*Attend product update meetings and refresher training.
*Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.
Field Service Engineer
Essential Experience/Skills/Qualifications
*Proven customer service experience
*Basic knowledge of electrical and communication systems
*Experience in a field-based role (Full UK Driver’s License)
Field Service Engineer
Company Benefits
*Company Car & Travel Time Paid
*Overtime Available & Call Out Pay (1 in 6)
*25 days holiday plus bank holidays
*Pension scheme & Death benefit scheme 2 x annual salary.
*Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).
If you feel you’re a good fit for this position, please click ’apply’
If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.
Field Service Engineer
Permanent
£28,000-£30,000 (OTE £35,000-£40,000)
Monday – Thursday 08:30-16:30, Friday 08:00-16:00
Peterborough & Surrounding Areas
Field Service Engineer
Job Description
*Provide market leading customer service and technical support to all of our customers.
*Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
*Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.
*Actively promote our additional services and products
*Seek the opportunity to reduce service costs, by ensuring. *Reduction in parts usage
*Maintaining correct van stock profile
*Focus on high first-time fix rate.
*Minimising the need for return visits
*Reducing downtime and improve efficiencies.
*Provide support for complaint escalations.
*Attend product update meetings and refresher training.
*Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.
Field Service Engineer
Essential Experience/Skills/Qualifications
*Proven customer service experience
*Basic knowledge of electrical and communication systems
*Experience in a field-based role (Full UK Driver’s License)
Field Service Engineer
Company Benefits
*Company Car & Travel Time Paid
*Overtime Available & Call Out Pay (1 in 6)
*25 days holiday plus bank holidays
*Pension scheme & Death benefit scheme 2 x annual salary.
*Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).
If you feel you’re a good fit for this position, please click ’apply’
Job number 2214584
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Owen Daniels Consultancy
Company size: 20–49 employees
Industry: Engineering
Owen Daniels Consultancy - The Engineering & Manufacturing SpecialistsOwen Daniels Consultancy has eight years of customer focussed, engineering and m...