Customer Service Advisor!
Location: West End, London
Salary: 35K
Start date: ASAP
Are you passionate about providing exceptional customer experiences?
Do you have previous beauty customer service and Zendesk experience?
Our client is a rapidly growing hair care brand based in the West End are looking for a Customer Service Advisor. You will play a pivotal role in ensuring a positive experience that maintains high levels of customer satisfaction and be the face of their brand!
What You’ll Do:
*Customer Support: Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude.
*Order Management: Process orders, returns, refunds, and exchanges in line with our company guidelines.
*Product Knowledge: Provide accurate information about our products and promotions to enhance customer experiences.
*Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.
*Account Setup: Create trade accounts on Shopify, assisting the trade team in setting up salon accounts.
*Record Keeping: Maintain detailed and accurate customer records using CRM software.
*Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.
*Follow-Up: Ensure all customer issues are fully resolved by following up as needed.
*Sales Opportunities: Identify opportunities for upselling or cross-selling products and services.
*Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.
What You’ll Bring:
*Experience in customer service within in the beauty industry.
*Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus.
*A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.
*Excellent communication, problem-solving, and conflict-resolution skills.
*A customer-first mindset that drives you to deliver service excellence.
*Ability to multitask and meet performance targets with ease.
*Proficiency in Google Workspace and Microsoft Office.
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