Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Repair Manager to join them on a permanent basis.
We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.
What you’ll be doing:
*Team Management- Lead, motivate and manage a team of technical repair engineers and technicians in the repair centre, providing training, support and development.
*Operations Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
*Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
*Inventory Management - Monitor and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control.
*Quality Control - Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
*Safety Compliance - Ensure the repair centre complies with all safety regs and standards; conducting regular safety training with the team.
*Reporting - Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.
What we’re looking for:
*Proven managerial experience within a repair centre, workshop or IT engineering setting.
*Strong leadership and team development skills.
*Excellent organisational skills with the ability to problem solve.
*Strong customer service and communication skills.
*Knowledge and understanding of repair centre processes and inventory management.
*Strong familiarity of QSHE principles and standards.
*Experience with inventory management software.
Salary & Benefits:
*Salary will be 40k plus excellent benefits.
*Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
*Company Pension scheme.
*Private Healthcare
*23 days holiday plus bank.
*Free on-site parking.
*Life cover (4 x basic salary).
*Group income protection.
*Friendly, outgoing, and supportive team.
*Excellent reward & recognition scheme.
*Discounted gym membership.