Job Title: Travel Customer Specialist
Location: Chester, Cheshire, UK
Contract Details: Permanent
Are you passionate about travel and dedicated to providing exceptional service? Our client is seeking a dynamic Client Services Executive to join their luxury sales team. This role is perfect for someone with a genuine passion for travel, making client’s travel dreams come true, and strong organisational skills and a keen eye for detail. If you thrive in a fast-paced environment and love exceeding customer expectations, we want to hear from you!
Responsibilities:
*Provide administrative support to the sales team by processing and managing holiday bookings.
*Collate and deliver information for quotes, inquiries, and confirmed bookings on destinations, accommodations, and experiences promptly and professionally.
*Prepare and present information according to company guidelines, responding to clients and agents via email and phone in a timely manner.
*Proactively liaise with suppliers, hotels, and partners to secure availability, confirmations, and accurate booking details.
*Book ancillary services and arrange customer special requests, aiming to exceed clients’ expectations at every turn.
*Maintain accurate records of customer interactions in booking, airline, and CRM systems.
*Carry out timely reconfirmation of holiday arrangements prior to departure, troubleshooting any issues that arise.
*Issue system-generated client documentation, including invoices and final documents.
*Provide post-booking support, including processing amendments, cancellations, and additional special requests.
Education, Skills & Experience:
*Strong organisational skills and attention to detail.
*Excellent communication skills, both written and verbal.
*Proficient in MS Office.
*Prior experience in sales support, customer service, or a travel-related role preferred.
*Familiarity with travel systems and Airline GDS systems is a plus.
*Ability to work independently and as part of a team, using initiative.
*A passion for travel and an understanding of the tour operator industry is advantageous.
*Proven ability to manage competing tasks in a fast-paced environment.
*Strong motivation for delivering excellent service.
If you’re ready to embark on a rewarding career and be part of a passionate team dedicated to delivering unforgettable travel experiences, apply today! Join us in making dreams come true!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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