Contact Centre Delivery/ Project Manager
other jobs Lorien Resourcing Limited
Added before 5 Days
- England,London,City of London
- full-time
- Salary negotiable
Job Description:
Contact Centre Delivery/ Project Manager
My client are looking for a Contact Centre Delivery/ Project Manager to work on a 3 month initial remote contract with some ad hoc travel. The role will be looking for a Project Manager to work on the delivery of Contact Centre’s.
Key Skills
*Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS dynamics product suite including: *Telephony: Core capability for telephony configured for client specific deliveries
*Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
*WFM: Workforce management for contact centre
*Delivery of Internal web application/solution to provide: *Account Management, Contact Management and Case Management for Pensions administrators
*Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
*Delivery of Member Mobile App: *Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions
*Pensions experience is highly desirable
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
My client are looking for a Contact Centre Delivery/ Project Manager to work on a 3 month initial remote contract with some ad hoc travel. The role will be looking for a Project Manager to work on the delivery of Contact Centre’s.
Key Skills
*Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS dynamics product suite including: *Telephony: Core capability for telephony configured for client specific deliveries
*Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
*WFM: Workforce management for contact centre
*Delivery of Internal web application/solution to provide: *Account Management, Contact Management and Case Management for Pensions administrators
*Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
*Delivery of Member Mobile App: *Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions
*Pensions experience is highly desirable
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job number 2238577
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Company Details:
Lorien Resourcing Limited
Lorien is a global technology recruitment solutions specialist, with over 40 years? industry experience. By immersing ourselves in industry trends, wo...