Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis.
You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.
Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London).
What you’ll be doing:
*Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
*Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
*Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
*Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
*Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
*Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.
What we’re looking for:
*Bachelor’s degree in computer science, Information Technology, or a related field.
*AZ-104: Microsoft Azure Administrator
*Minimum of 5 years of experience in a similar role.
*Strong knowledge of infrastructure and security management.
*Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
*Excellent problem-solving and communication skills.
*Proficiency in managing virtual machines, network devices, and security systems.
*Ability to handle complex technical issues and provide advanced support.
*Strong analytical and reporting skills.
Salary & Benefits:
Salary between 30-35k dependant on experience, plus excellent benefits including:
*Private Healthcare Package through BUPA
*Death in Service (4 x salary)
*Group Income Protection
*23 days holiday per year plus bank holidays
*First class reward and recognition initiatives
*Discounted gym membership