Spa Front of House Manager
other jobs Redcurrant Job
Added before 3 Days
- England,South West,Gloucestershire
- full-time
- £35,000 per annum
Job Description:
Spa Front of House Manager - Full time, Luxury Spa
Location: Tetbury, Gloucestershire
Salary: £35,000 annually, plus generous gratuities
A prestigious spa in the Cotswolds seeks a dynamic leader with a passion for wellness and hospitality. Committed to excellence, innovation, and sustainability, this award-winning retreat offers luxury treatments and exceptional service in a tranquil setting.
The Spa Front of House Manager will oversee operations, ensuring a seamless and welcoming guest experience while upholding the highest standards. They will work closely with the Spa Manager to maintain excellence in treatments and guest services.
Benefits:
*Competitive salary with service charge and tips.
*28 days annual holiday, plus your birthday off and additional days for long service.
*Staff gym membership and meals on duty.
*Discounts across restaurants, treatments, and products.
*Heavily discounted stays within the hotel collection.
*Refer-a-friend scheme (£500 bonus).
*Enhanced maternity, paternity, and adoption pay.
*Training and development opportunities, including leading product house training.
*A supportive and inclusive workplace committed to sustainability and team well-being.
Your Role Includes:
*Duty Management: Oversee daily spa operations, ensuring efficiency.
*Team Leadership: Conduct team meetings, recognize achievements, and drive improvements.
*Customer Service: Handle enquiries, bookings, and complaints promptly.
*VIP & Group Management: Coordinate VIP and press arrivals for a seamless experience.
*Interdepartmental Collaboration: Maintain strong relationships across departments.
*Performance & Staff Management: Assist with appraisals, oversee schedules, and manage absences.
*Facility Maintenance: Ensure public areas remain pristine.
*Food & Beverage Oversight: Manage service, stock control, and allergen training.
*Revenue Growth: Work with leadership to enhance revenue and drive innovation.
*Cleaning Standards: Oversee high cleanliness standards with the cleaning team.
*Treatment Revenue Management: Manage online availability with the Treatments Manager.
*Operations & Compliance: Open/close the spa, reconcile transactions, manage family swim sessions, and ensure GDPR compliance.
*Inventory Management: Conduct stock checks and order supplies.
*General Support: Assist management with additional tasks as needed, including emergency cover.
What We’re Looking For:
*Proven experience in a managerial role, preferably within a spa or hospitality setting.
*Strong leadership and team management skills
*Excellent customer service and communication abilities
*Ability to handle complaints and resolve issues effectively
*Proficiency in scheduling software
*Flexibility to work varied shifts, including evenings and weekends
Own transport - essential.
Location: Tetbury, Gloucestershire
Salary: £35,000 annually, plus generous gratuities
A prestigious spa in the Cotswolds seeks a dynamic leader with a passion for wellness and hospitality. Committed to excellence, innovation, and sustainability, this award-winning retreat offers luxury treatments and exceptional service in a tranquil setting.
The Spa Front of House Manager will oversee operations, ensuring a seamless and welcoming guest experience while upholding the highest standards. They will work closely with the Spa Manager to maintain excellence in treatments and guest services.
Benefits:
*Competitive salary with service charge and tips.
*28 days annual holiday, plus your birthday off and additional days for long service.
*Staff gym membership and meals on duty.
*Discounts across restaurants, treatments, and products.
*Heavily discounted stays within the hotel collection.
*Refer-a-friend scheme (£500 bonus).
*Enhanced maternity, paternity, and adoption pay.
*Training and development opportunities, including leading product house training.
*A supportive and inclusive workplace committed to sustainability and team well-being.
Your Role Includes:
*Duty Management: Oversee daily spa operations, ensuring efficiency.
*Team Leadership: Conduct team meetings, recognize achievements, and drive improvements.
*Customer Service: Handle enquiries, bookings, and complaints promptly.
*VIP & Group Management: Coordinate VIP and press arrivals for a seamless experience.
*Interdepartmental Collaboration: Maintain strong relationships across departments.
*Performance & Staff Management: Assist with appraisals, oversee schedules, and manage absences.
*Facility Maintenance: Ensure public areas remain pristine.
*Food & Beverage Oversight: Manage service, stock control, and allergen training.
*Revenue Growth: Work with leadership to enhance revenue and drive innovation.
*Cleaning Standards: Oversee high cleanliness standards with the cleaning team.
*Treatment Revenue Management: Manage online availability with the Treatments Manager.
*Operations & Compliance: Open/close the spa, reconcile transactions, manage family swim sessions, and ensure GDPR compliance.
*Inventory Management: Conduct stock checks and order supplies.
*General Support: Assist management with additional tasks as needed, including emergency cover.
What We’re Looking For:
*Proven experience in a managerial role, preferably within a spa or hospitality setting.
*Strong leadership and team management skills
*Excellent customer service and communication abilities
*Ability to handle complaints and resolve issues effectively
*Proficiency in scheduling software
*Flexibility to work varied shifts, including evenings and weekends
Own transport - essential.
Job number 2244148
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.