Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Exeter area, and will attend customer sites to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.
You’ll be the bridge between tech issues and business success - making a tangible difference for customers!
Location: Covering the Exeter / Devon region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 9am-5:30pm - but these may vary depending on demand)
Salary & Benefits: Salary will be £25,000 plus excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You’ll Do:
*Visit customer sites to diagnose & resolve EPOS, network, and business system issues
*Capture photographic evidence and compile clear, actionable reports
*Coordinate fixes - liaise with management, IT providers & third parties
*Mediate IT solutions between franchisees, service desks, and IT contractors
*Ensure accurate stock tracking & report completion for smooth operations
*Keep stakeholders informed & updated at all times
What we’re looking for:
*Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
*Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
*High degree of flexibility in terms of hours of work and location.
*High level of health, safety and environmental compliance
*Full clean driving license.
*Clean DBS required.