Head of CRM - FinTech App - £120,000
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Added before 6 Days
- England,London,City of London
- full-time
- £100,000 - £120,000 per annum
Job Description:
Head of CRM - Fintech App
Location: London, UK
Salary: £100,000 - £120,000
A fast-growing fintech app is looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You’ll lead a team to develop sophisticated, data-driven customer journeys that boost conversion and lifetime value.
Your Role:
*Design and implement a CRM strategy that supports ambitious growth targets
*Build multi-channel customer journeys to improve onboarding, engagement, and retention
*There will be a migration of platforms in the next 6 months, so you and the Head of Martech will drive this
*Utilise data-driven insights to optimise personalisation and customer experience
*Oversee CRM automation tools and marketing technologies to drive efficiency
*Lead and mentor a high-performing CRM team - 4 DR
What You Bring:
*Proven experience in CRM strategy and customer lifecycle marketing
*Strong analytical skills with expertise in segmentation and automation
*Ability to manage complex customer journeys across multiple touchpoints
*Leadership experience in fast-paced digital or fintech environments.
*Salesforce or Braze experience would be preferred, but not essential
*Ideally experience working on an App
*Rates depend on experience and client requirements
Location: London, UK
Salary: £100,000 - £120,000
A fast-growing fintech app is looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You’ll lead a team to develop sophisticated, data-driven customer journeys that boost conversion and lifetime value.
Your Role:
*Design and implement a CRM strategy that supports ambitious growth targets
*Build multi-channel customer journeys to improve onboarding, engagement, and retention
*There will be a migration of platforms in the next 6 months, so you and the Head of Martech will drive this
*Utilise data-driven insights to optimise personalisation and customer experience
*Oversee CRM automation tools and marketing technologies to drive efficiency
*Lead and mentor a high-performing CRM team - 4 DR
What You Bring:
*Proven experience in CRM strategy and customer lifecycle marketing
*Strong analytical skills with expertise in segmentation and automation
*Ability to manage complex customer journeys across multiple touchpoints
*Leadership experience in fast-paced digital or fintech environments.
*Salesforce or Braze experience would be preferred, but not essential
*Ideally experience working on an App
*Rates depend on experience and client requirements
Job number 2252592
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