Service Desk Analyst
other jobs , Reed
Added before 6 Days
- England,South West,Wiltshire,Swindon
- full-time
- £14.29 per hour, inc benefits
Job Description:
�?1st Line Support �?Help Desk �?IT Support Technician�?IMMEDIATE START�?
?? £14.29ph (Temporary – Permanent)
?? Swindon - on site 3 days per week (�?NON - NEGOTIABLE�?)
? 35 hours per week
Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!
The role
*Efficiently log IT incidents and service requests using our ticket system.
*Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
*Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
*Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
*Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
*Maintain excellent communication skills and a strong desire to assist others.
?? £14.29ph (Temporary – Permanent)
?? Swindon - on site 3 days per week (�?NON - NEGOTIABLE�?)
? 35 hours per week
Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!
The role
*Efficiently log IT incidents and service requests using our ticket system.
*Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
*Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
*Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
*Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
*Maintain excellent communication skills and a strong desire to assist others.
Job number 2252866
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Company Details:
, Reed
Company size: 2,500–4,999 employees
Industry: IT
Reed Specialist Recruitment is the UK’s #1 recruitment agency, with a database of 12 million candidates, expertise in 20 specialist sectors, and...