Position: Helpline Support Officer
Hours: Full-time (35 hours a week) – Substantial Part Time considered
Contract: Fixed Term 12-month maternity cover contract
Location: Office-based in London, with regular home working
Salary: Starting from£26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About the Employer 
This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. 
Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus.
Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.
This organisation’s people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you’ll be able to make a difference. 
About this job
In this role you will be providing emotional support and information to people affected by multiple sclerosis (MS) that empowers them to; live to their full potential, take an active role in their treatment and secure the care and support they need. As part of the helpline team you will also contribute to the overall implementation of the teams objectives and successfully embedding new services.
The helpline is open 9am – 7pm and therefore this role includes working a shift pattern of 9-5, 10-6, 11-7 or as the service demands.
Please note this is a fixed term 12-months maternity cover contract. This role is full time, part-time hours (28 hours +) will be considered.
Closing date for applications: 09: 00 on Wednesday 23rd April 2025
How to apply:
Please click ’Apply’ and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. 
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
Equal Opportunities
This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
Disability Confident Employer 
Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity. 
You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. 
If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. 
More about their employee benefits: 
They have a wide range of employee benefits including (but not limited to): 
Encouraging work life balance
*38 days paid annual leave (including bank holidays), pro-rata for part-time
*More annual leave entitlement, based on length of employment
*Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
*Flexible working options
Caring for you and your family
*Generous sick pay entitlement
*More sick pay entitlement, based on length of employment
*Opportunity to buy and sell annual leave in each calendar year
*Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
*Enhanced leave for new parents
*Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
*Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
*10 days paid disability leave a year, pro-rata for part-time
*10 days paid carers’ leave a year, pro-rata for part-time
*Cycle to work scheme
*Death in service scheme
*New family-friendly benefits, including paid leave: *in the event of miscarriage or still birth
*to support fertility treatments
*for antenatal appointments for both parents

Thinking about your finances
*Enhanced salary sacrifice pension scheme
*Discounted season ticket loan and interest-free emergency loans
*Give as you earn to support other charities of your choice before tax 
*New employee portal including lifestyle savings vouchers and personal wellbeing 
Enriching your life at work
*Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
*Yearly internal apprenticeship opportunities 
*New, modern offices that embrace working together both in-person and remotely
*Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups)
*Active and supportive internal employee networking groups for collaboration and peer support
*2 days paid leave a year for volunteering for the charity’s activities during normal working hours (such as fundraising events, or campaigning in the local community)
*2 days paid leave a year for volunteering with other charities during normal working hours  
Safeguarding
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.
This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.
They recognise their particular responsibility to make sure vulnerable adults and children are protected.
They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligib