Regulatory Support Advisor
Milton Keynes
Hybrid available
Permanent
Full time - 35 hours
£29,580
Join our team
Are you looking to make an impact in a professional environment? We are seeking a Regulatory Support Advisor to become a vital part of our team at ICAEW in Milton Keynes. This role is key to maintaining the integrity and professionalism that our members and stakeholders expect. This role has plenty of variety and will always keep you busy.

Role Profile
To provide a responsive, vital and professional interface with members and stakeholders. To ensure that PSD’s regulatory functions are performed with integrity and to the highest professional standards; inspiring members’ and stakeholders’ confidence in ICAEW and in Professional Standards.
Responsibilities include:
* Assisting in managing applications and enquiries from members and firms across the full range of ICAEW’s regulatory areas (including audit, investment business and probate).
* Capturing and accurately recording changes and amendments to regulated firms for billing and licensing/registration purposes including liaising with other PSD and ICAEW teams as necessary.
* Managing the changes sent in via the firm’s Annual return.
* Acting as a trusted advisor to colleagues and members to promote high standards and pragmatic solutions to problems.
* Providing customer support via both the telephone helpline and email and taking responsibility for managing incoming enquiries through to their satisfactory conclusion.
Candidate Profile
Requirements include:
* Customer Service & Stakeholder Engagement - Experience in handling enquiries from members, stakeholders, or clients via phone and email, ensuring a high level of professionalism and responsiveness.
* Administrative & Data Management - Proven experience in managing applications, maintaining accurate records, and processing changes related to licensing, registration, or compliance with good time management skills.
* Problem-Solving & Advisory Experience - Experience acting as a trusted advisor, providing guidance and pragmatic solutions to queries or regulatory issues.
* Collaboration & Teamwork - Experience working across teams and departments to support business needs and ensure efficient processes.
For the full role profile please click the document attached.
Why work for us?
We want you to enjoy your work and flourish in your role.
Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.
We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.
Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that’s in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.

Our employee benefits include:
* A substantial suite of training and development
* Flexible working arrangements
* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
We are a disability confident employer.