1st Line Support Analyst
other jobs Pure Resourcing Solutions
Added before 2 Days
- England,East of England,Suffolk,Ipswich
- full-time
- £1 - £30,000 per annum
Job Description:
1st Line Support Technician
As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.
This is a hybrid role with 3 days onsite work per week in Ipswich.
Key Responsibilities:
*Provide first-line technical support via phone, email, and in-person
*Log and track IT support tickets in service management system
*Perform initial diagnosis and troubleshooting of hardware and software issues
*Reset passwords and manage basic user access controls
*Support desktop, laptop, and mobile device configurations
*Escalate complex issues to second-line support teams
*Maintain accurate documentation of support interactions
Requirements:
*Experience in 1st Line IT Support within Microsoft environments
*Familiarity with Office 365 and Active Directory
*Understanding of hardware components and basic network troubleshooting
*Excellent communication and customer service skills
*CompTIA A+ or Microsoft certifications preferred
*Strong problem-solving and analytical skills
If you’re passionate about technical support and enjoy solving IT challenges, apply today!
As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.
This is a hybrid role with 3 days onsite work per week in Ipswich.
Key Responsibilities:
*Provide first-line technical support via phone, email, and in-person
*Log and track IT support tickets in service management system
*Perform initial diagnosis and troubleshooting of hardware and software issues
*Reset passwords and manage basic user access controls
*Support desktop, laptop, and mobile device configurations
*Escalate complex issues to second-line support teams
*Maintain accurate documentation of support interactions
Requirements:
*Experience in 1st Line IT Support within Microsoft environments
*Familiarity with Office 365 and Active Directory
*Understanding of hardware components and basic network troubleshooting
*Excellent communication and customer service skills
*CompTIA A+ or Microsoft certifications preferred
*Strong problem-solving and analytical skills
If you’re passionate about technical support and enjoy solving IT challenges, apply today!
Job number 2268046
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Company Details:
Pure Resourcing Solutions
Company size: 50–99 employees
Industry: Recruitment Consultancy
We are the professional recruitment consultancy for the East of England, specialising in accountancy, human resources, technology, marketing, professi...