Responsive Repairs Supervisor

Your role is all about communication with our stakeholders and efficiently coordinating our resources to deliver a first-class service for our customers. You will work within a team committed to putting our customer first, responding to our customers queries and keeping them informed of queries and the progress of works they are having undertaken.

This is an exceptional opportunity to join an award winning, high performing team. 

As a Repairs Supervisor, a typical day might include:
*Ensuring our operatives are compliant with the company processes and procedures regulations and statutory legislation to safeguard our people and the general public.
*Effectively managing to deliver services in-line with Acis Group Limited’s strategic objectives, Approved Codes of Practices (ACOPs) and Regulations and Statutory Legislation.
*Ensuring the delivery of a safe, high quality, efficient, productive service both inside and outside normal working hours as appropriate. 
*Monitoring and controlling scope, cost, quality and time approach to all works delivered by direct and indirect workforce in accordance with the agreed budgets and targets.
*Monitor and maintain all supplied company assets, including operatives’ vans, van stocks, material purchases, tools, plant hire, uniform and PPE.
*Holding regular one to one and group coaching meetings, setting and agreeing targets and objectives with your team.
*Carrying out work in progress and post quality assurance inspections on all engineers and sub-contractors to pre-set frequencies.
*Carrying out skills assessments on engineers to ascertain their levels of competence.
*Surveying and inspecting both occupied and unoccupied properties.
*Working closely with the Planning team and Repairs and Maintenance Manager to organise works including engineer’s availabilities.
*Updating the Customer Relationship Management (CRM) system with all correspondence with our customers including recording complaints and enquiries within the agreed timescales.
*Ensuring that Risk Assessments and permits are completed for your area of responsibility and that your team are aware of any hazards present and the safe systems of work.
*Ensuring all plant and equipment is tested in line company and industry guidance.
*Producing or contributing to estimates and valuations.
*Submitting Variation Orders and extensions of time and record and liaise through to final invoice to achieve clean billing and performance targets.

What looks good to us:
*Previous supervisory experience within Social Housing repairs / maintenance 
*A technical background in construction or social housing repairs and maintenance and qualified to NVQ level 2 or equivalent, with a Gold CSCS card and willing to learn new work streams – we’re all about cross-skilling our people.
*Experience of working in social housing and in partnership with a housing association or local authority client.
*Experience in managing a team of skilled trade operatives, including managing productivity and people performance
*Understanding of costs, including Schedule of Rates is essential
*Excellent level of IT knowledge packages such as Microsoft Excel, Word and Outlook.
*Excellent communication skills across a variety of means.
*Ability to manage customer and colleague expectations.
*Health & safety knowledge. 
*Site Supervisor Safety Training Scheme or equivalent
*A knowledge of housing repairs management systems
*Knowledge of repairs, void properties, and maintenance, managing multiple trades.
*Full driving licence.

What will help you stand out from the crowd (not essential):
*HND/HNC in facilities, building or construction services
*You’ll have managed multiple projects at the same time within a building services environment
*NHF - National Housing Federation SOR experience (preferred)
*HHSRS operating Qualifications

What you’ll get as part of the team:
*25 days annual leave rising by one a year to a max of 30 plus BH’s 
*Enhanced pension – matched contributions up to 10%
*The opportunity to undertake professional training which will be funded by us, as will any relevant professional membership subscriptions
*Staff benefits with Paycare – A fantastic health and benefits scheme
*Benefits with Acis Perkz – a discount scheme offering hundreds of savings from food shopping to holidays  
*Employee recognition scheme. We ensure we recognise and thank our team with various rewards
*Enhanced maternity and paternity scheme 
*Cycle to work scheme
*Enhanced sick pay scheme  
*Employee Assistance Programme to give you confidential advice and support
*Death in service benefit amounting to 3 times annual salary

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

REF-220 915