My client based in Epsom is recruiting for a new Collections Specialist.
Client Details
My client based in Epsom is recruiting for a new Collections Specialist.
Description
*Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
*Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
*Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
*Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.
Profile
*Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
*Strong understanding of company regulations and their application in a financial services environment.
*Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
*Proficiency with relevant software and CRM systems.
*Self-motivated, able to work effectively under your own initiative.
*Flexible attitude towards duties.
*Keen attention to detail.
*May be studying towards an Accountancy qualification.
*Team-orientated, able to work efficiently with other departments within the organisation.
*Strong time management and organisational skills.
Job Offer
Salary: Competitive
*Private Medical Care.
*Pension Scheme.
*Employee Car Scheme.
*Enhanced MAT & PAT Pay.
*Car Scheme.