Head of Credit Control & AR
Location: Milton Keynes (Hybrid Working)
Salary: £80,000 per annum + Bonus & Benefits
Sector: Financial Services
Role Purpose We are seeking an accomplished credit professional to lead and transform the credit management function for our financial services client. This senior position requires a commercially astute individual with strong leadership capabilities to enhance cash flow performance while maintaining robust risk controls across their commercial portfolio.
Key Accountabilities Credit Risk Strategy & Governance
*Develop and implement comprehensive credit policies aligned with business objectives
*Establish risk-based customer credit limits and payment terms
*Monitor portfolio performance indicators and implement early intervention protocols
*Manage relationships with credit reference agencies and insurance providers
Receivables Management
*Oversee the end-to-end collections process for a complex receivables portfolio
*Implement targeted initiatives to improve Days Sales Outstanding (DSO) metrics
*Drive digital transformation of collections processes through automation
*Resolve escalated billing disputes and payment discrepancies
Team Leadership
*Recruit, develop and mentor a high-performing credit control team
*Establish clear performance metrics and service level agreements
*Foster cross-functional collaboration with Commercial and Finance teams
*Ensure compliance with FCA regulations and internal controls
Management Reporting
*Prepare board-level reports on debt ageing and cash flow forecasting
*Conduct detailed portfolio risk analysis and stress testing
*Present strategic recommendations to executive committee
Person Specification Essential Criteria
*Minimum of 8 years’ experience in credit management within financial services
*Proven track record in B2B credit control and receivables management
*Comprehensive understanding of credit risk assessment frameworks
*Experience implementing process improvements in credit operations
Technical Competencies
*Advanced analysis and reporting skills
*Working knowledge of UK financial services regulation
*Proficiency with credit management systems (e.g., Experian, Equifax)
Leadership Attributes
*Strong people management and development skills
*Excellent stakeholder engagement abilities
*Commercial acumen with balanced risk judgement
*Outstanding communication and presentation skills
Why This Role? *Genuine opportunity to shape credit strategy
*Platform to modernise credit operations through technology
*Competitive remuneration package
*Career development prospects
*Flexible hybrid working model from their state of the art Milton Keynes offices