Member Services Support Coordinator
*Location: Watford
*Job Type: Full-time, Mon-Fri, 9am-5pm
*Salary: £22,932 + Performance related bonus scheme
Join our client’s dynamic team as a Member Services Support Coordinator, where you will play a crucial role in supporting their fast-growing specialist health insurance business. This position offers the opportunity to contribute to their new business and retention targets by providing exceptional support across various areas.
Day-to-day of the role:
*Manage the ’Print queue’, assemble and send policy literature, and maintain postage credit.
*Handle stationery ordering, report creation, and review.
*Distribute all correspondence received via post and e-mail.
*Manage inboxes for team members on leave or absent to ensure minimal delays.
*Ensure compliance with regulatory requirements, including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
*Provide excellent customer service by communicating clearly and professionally both over the phone and in written form.
*Attend regular review meetings and appraisals to monitor progress and identify training needs.
*Suggest improvements to processes to enhance team efficiency and customer service excellence.
*Build professional relationships and foster team spirit.
Required Skills & Qualifications:
*Experience in customer service is preferable but not essential.
*Strong numeracy and literacy skills.
*Exceptional verbal and communication skills, with the ability to use concise, clear, and appropriate language.
*Effective listening and response skills.
*Ability to build rapport and successful relationships both internally and externally.
*Excellent organisational skills; capable of managing multiple demands.
*Proactive approach with a ’can-do’ mentality.
*Ability to respond well under pressure and meet deadlines.
*Team-oriented with a focus on cooperation and teamwork.
*Self-motivated and confident, with a professional and honest demeanour.
Benefits:
*35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break each day).
*Company pension scheme (auto-enrolled).
*Death in service 10x salary (immediately on appointment).
*Voluntary dental coverage after completion of the probationary period.
*Company-paid private medical insurance after 6 months of employment.
*Performance-related bonus scheme (subject to bonus scheme rules regarding eligibility).
*23 days holiday per year.
To apply for the Member Services Support Coordinator position, please submit your CV