I am seeking a diligent and detail-oriented Customer Service Administrator to facilitate customer service operations and provide excellent service for customers.
Client Details
Our client is a medium-sized organization in the industrial / manufacturing industry, based in Leeds. Renowned for their commitment to delivering high-quality products and services, they are a reputable player in their field.
Description
*Responding to customer enquiries promptly and professionally
*Processing customer orders and managing customer accounts
*Maintaining customer records by updating account information
*Contributing to team efforts by accomplishing related results as needed
*Working closely with other departments to ensure customer satisfaction
*Identifying and assessing customers’ needs to achieve satisfaction
*Managing complaints, provide appropriate solutions and alternatives
Profile
A successful Customer Service Administrator should have:
*Proven customer support experience or experience as a client service representative
*Familiarity with CRM systems and practices
*Strong Customer Service skills and active listening
*Excellent communication and presentation skills
*Ability to multi-task, prioritise, and manage time effectively
Job Offer
*An attractive salary range of GBP 23,900 - GBP 24,000 per annum
*Generous holiday allowance, with 25 days holiday plus bank holidays
*Birthday Off
*Free parking
*Company BBQs and lunches
*A positive and supportive company culture