Collections Team Manager
other jobs Elevation Recruitment Group
Added before 11 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- full-time
- £42,000 - £47,500 per annum
Job Description:
Collections Team Manager – 12 Month FTC
Location: Leeds (Hybrid)
Salary: Up to £47,000
Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.
Key Responsibilities: * Lead and motivate the collections team to meet performance targets and service levels.
* Monitor and report on debt position, collections performance, and key KPIs.
* Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
* Support team development through training, coaching and cross-skilling initiatives.
* Handle escalated queries and ensure prompt resolution within SLA.
* Maintain compliance with all relevant policies, procedures and regulations.
* Collaborate with internal stakeholders to enhance customer journey and operational performance.
* Oversee planning, productivity and day-to-day performance management.
Key Requirements: * Proven experience in a similar collections or credit management leadership role.
* Strong people management skills, with the ability to inspire and develop teams.
* Excellent communication and stakeholder engagement skills.
* Strong analytical and problem-solving ability.
* Proficiency in Microsoft Office and comfortable working with data and reporting tools.
* A customer-focused and results-driven approach.
* GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.
This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.
Location: Leeds (Hybrid)
Salary: Up to £47,000
Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.
Key Responsibilities: * Lead and motivate the collections team to meet performance targets and service levels.
* Monitor and report on debt position, collections performance, and key KPIs.
* Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
* Support team development through training, coaching and cross-skilling initiatives.
* Handle escalated queries and ensure prompt resolution within SLA.
* Maintain compliance with all relevant policies, procedures and regulations.
* Collaborate with internal stakeholders to enhance customer journey and operational performance.
* Oversee planning, productivity and day-to-day performance management.
Key Requirements: * Proven experience in a similar collections or credit management leadership role.
* Strong people management skills, with the ability to inspire and develop teams.
* Excellent communication and stakeholder engagement skills.
* Strong analytical and problem-solving ability.
* Proficiency in Microsoft Office and comfortable working with data and reporting tools.
* A customer-focused and results-driven approach.
* GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.
This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.
Job number 2281072
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...