2nd Line Engineer
other jobs In Technology Group Limited
Added before 9 Days
- England,North East,Tyne and Wear,Newcastle upon Tyne
- full-time
- £30,000 - £35,000 per annum
Job Description:
Job Title: 2nd Line Engineer
Location: Newcastle (full-time onsite)
Salary: £30,000 - £35,000
Industry: Retail
About the Company
Our client, a well-established and growing retail organisation based in Newcastle, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you’ll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.
Role Overview
As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.
Key Responsibilities
*Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
*Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
*Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
*User Support: Assist end-users with technical queries, offering remote and on-site support as needed.
Key Skills & Experience
*Minimum of 2 years’ experience in a 2nd Line Engineer or similar IT support role.
*Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
*Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
*Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
*Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
*Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
*Experience with remote desktop tools and ticketing systems.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Newcastle (full-time onsite)
Salary: £30,000 - £35,000
Industry: Retail
About the Company
Our client, a well-established and growing retail organisation based in Newcastle, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you’ll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.
Role Overview
As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.
Key Responsibilities
*Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
*Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
*Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
*User Support: Assist end-users with technical queries, offering remote and on-site support as needed.
Key Skills & Experience
*Minimum of 2 years’ experience in a 2nd Line Engineer or similar IT support role.
*Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
*Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
*Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
*Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
*Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
*Experience with remote desktop tools and ticketing systems.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job number 2282109
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Company Details:
In Technology Group Limited
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