Purpose of the Role
As a Team Leader within the Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceed expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
Key Responsibilities
*To support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre
*Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
*Deliver the rota ensuring correct manning levels are maintained at all times
*Motivate and monitor the team to achieve the highest possible standards of service delivery
*Maintain standards of performance, discipline, and welfare for the team in accordance with company policies
*To support the manager in development and training of staff
*Management of the cleaning equipment, consumables and materials including stock control
*To ensure all equipment/machinery is in good working order. To report any machinery faults to line manager to ensure repairs are rectified quickly
*Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required
*To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations
*Undertake any other reasonable duties as required to meet the needs of the business
*To ensure that records are held and updated as required
*Ensure periodic cleaning tasks are carried out accordingly to the schedule
*To take a proactive approach to continuous improvement and innovation in all aspects of the job
*To ensure appropriate equipment is available for the cleaning team to carry out their role
*Ensure periodic cleaning tasks are carried out accordingly to the schedule
*To take a proactive approach to continuous improvement and innovation in all aspects of the job
*Support role in operational HR responsibilities to retain and develop the shift team
*To deliver excellent communication and motivation for all direct reports
*Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements
*Assist with toolbox talks and complete as per company policy
*To assist with the identification of training needs and ensure accurate site records are maintained at all times.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
*Successful track records of delivering cleaning and waste
*Proven record of team leadership
*Demonstrable IT skills/computer literate inc Microsoft Office, Excel and Word
*Experience in the provision of cleaning services in a busy environment visited by members of the public.
*Able to demonstrate a good level of customer service.
*Ability to work on own initiative and deal with demanding situations.
*Honest and reliable work ethic.
*Well presented.
*Good interpersonal and communication skills.
*Able to work in both/internal and external environments.
*Willingness to partake in further on-site training.
Desirable
*Basic Knowledge of H&S legislation.
*IOSH
*First Aid
*Body fluids trained
Competencies:
*Experience within teams where motivation and development have been key drivers
*Excellent written and verbal communication skills
*Excellent leadership and motivational skills
*Capability to work unsupervised and take responsibility
*Ability to create and analyse management information, including financial, performance, quality, activity and trends)
*Experience of cleaning within the retail environment
*Working knowledge of cleaning equipment/machines
*Must have a flexible hands on attitude
*Flexible attitude towards shifts patterns required to meet the needs of the business
*Aptitude to remain clam under pressure
*Ability to communicate across all levels with a sound understanding of diversity in the work place
Working Hours - 32.66hr
Salary - £ 26,257.00 – Hourly rate: £15.46
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Please see our Benefits Booklet for more information.