Customer Service Administrator - Immediate Start Available!
Mon-Fri, 8am-5pm, £12.21p/hr, temporary on going role with the potential to become permanent
Based in LN1-own transport required due to site location

Key Responsibilities:
*Handling a range of customer service tasks on a daily basis to ensure a smooth and efficient customer journey.
*Tracking customer orders and providing timely updates to ensure transparency and satisfaction.
*Coordinating claims for damaged or lost items with suppliers and ensuring prompt resolution.
*Arranging customer replacements efficiently and in line with company policy.
*Responding to customer queries via telephone, email, and various online platforms, delivering exceptional service within agreed service level agreements (SLAs).
*Processing returns and issuing refunds where necessary in a timely and accurate manner.
*Communicating with third-party hauliers and couriers daily to resolve delivery-related issues.
*Maintaining a high standard of professionalism while delivering a positive and seamless customer experience through all channels, including email, phone, and live web chat.
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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