Job Advert: Temporary Insurance and Claims Officer Job Title: Insurance and Claims Officer
Department/Division: Finance
Service: Corporate Finance
Team/Section: Risk Management and Insurance Services
Responsible to: Principal Insurance Officer 
Overall Purpose of Role:

To investigate and recommend action on insurance claims brought against the council which are disputed or possibly fraudulent.
Key Contacts & Purpose:
*Employees and business units: Advises on the protection afforded by the council’s insurance arrangements and helps them provide relevant evidence. 
*Insurers and council departments: Discusses and negotiates claims. 
*Claimants: Advises and elicits information about the claim. 
*Claimants and witnesses: Interviews them on the details of the claim. 
*Claimants, employees, solicitors, and managers: Discusses, provides information, and advises on significant claims or settlements. 
*Legal department: Works on possible fraud cases and seeks advice. 
Main Duties/Key Tasks:
*Progresses and records information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases. (45%)
*Determines liability by reviewing and investigating cases and evidence provided. (15%)
*Works with council department staff on cases affecting them. (10%)
*Meets, interviews, and negotiates with claimants, their legal, and other representatives. (5%)
*Recommends and prepares cases to be challenged in court, including injury compensation. (5%)
*Instructs Loss Adjusters where necessary. (5%)
*Identifies and proposes actions to reduce incidents or procedural changes to improve team effectiveness. (5%)
*Arranges site meetings to determine circumstances surrounding specific incidents. (5%)
*Other miscellaneous tasks associated with the role. (5%)
Responsibilities & Objectives:
*Ensure insurance claims against the council are properly prepared, costs justified, and pursued with insurers.
*Repudiate claims from the public with no legal liability.
*Accurately enter incident details into the system in a timely manner and issue reports per DPA requirements.
*Handle difficult claimants professionally.
*Stay updated with current legislation, guidelines, and best practices relevant to the role.
*Follow and promote the council’s policies and procedures in all areas of employment and service delivery.
*Deal professionally with people at all levels and from various backgrounds.
*Recognize and address discrimination in its many forms and actively implement the council’s equality policies.
Job Requirements/Personal Specification:
Training, Skills, and Abilities:
*Good English communication skills for face-to-face, telephone, and written correspondence. (Essential)
*Ability to analyse facts and situations and produce management/statistical/technical reports. (Essential)
*Literacy and numeracy skills for claim calculations and preparing correspondence. (Essential)
Knowledge and Preferred Qualifications:
*Progressing towards or willing to complete ACII qualification or equivalent knowledge & experience. 
*Understanding of common law negligence. 
*Understanding of risk management. 
*European Computer Driving Licence or equivalent knowledge. 
*Customer Service qualification or equivalent experience.
*Appreciation of roles and structures in a local authority environment.