Customer Service Coordinator:
We’re recruiting on behalf of an exciting and fast-growing business that designs, engineers, and brings to market innovative consumer products from their site in Armley, Leeds.
 
They’re now looking for a Customer Service Coordinator to join their friendly, down-to-earth team and help ensure their customers continue to receive exceptional support and care.
 
WHAT’S ON OFFER:
*Salary up to £26,500 depending on experience
*37.5 hours per week, Monday to Friday
*Flexible working hours – core hours are 10:00am–3:30pm
*Hybrid working available after training and successful probation period
*Location – Armley, Leeds, LS12
*Free onsite parking and close to main bus route from Armley Road
*Supportive and relaxed working culture with a strong team ethos
*Health and wellbeing benefits
*Staff discounts and access to early product prototypes
*Opportunities to contribute ideas and grow with the company
 
THE ROLE:
*Customer Support: Responding to customer emails and support tickets promptly and professionally. Handling queries and technical issues with care and attention to detail.
*Order & Returns Management: Processing returns, cancellations, and refunds. Creating and managing work orders and customer orders accurately.
*Problem Solving: Taking ownership of complex customer queries and resolving them efficiently. Ensuring every customer interaction results in a positive experience.
*Administration: Supporting the team with essential admin tasks. Keeping accurate and up-to-date records using relevant systems.
 
THE COMPANY:
With a focus on sustainability, functionality, and creativity, this company has grown into a thriving business with a global customer base. Their small but mighty team thrives on collaboration, problem-solving, and creating products that people genuinely love.
 
If you’re someone who enjoys solving problems, being part of a close-knit team, and delivering excellent customer experiences, we’d love to hear from you.
 
 
ABOUT YOU (Skills & Experience):
 
Essential:
*Proven experience in a customer service role, ideally handling email-based support
*Excellent communication and interpersonal skills
*Strong organisational skills and attention to detail
*Ability to work independently and as part of a team
*Proficient in Microsoft Excel
*A proactive and positive attitude with a genuine desire to help customers
 
Desirable:
*Experience using Zendesk or similar helpdesk software
*Familiarity with Podio (project/task management software)
*Background in working within a small business or start-up environment
*Interest in sustainability, innovation, or engineering-led products
Apply today and become part of a company where your contribution truly makes a difference.
 
 
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
 
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